Terms and Conditions
1. DTF Forge Standard Guarantee
DTF Forge makes every effort to ensure that the materials shipped are of good commercial quality. In the event that any material shipped is defective due to faults in manufacture, packaging, or through some other fault of DTF Forge and its vendors, DTF Forge will repair or replace the defective material at no additional cost to the customer. This is the Buyer’s only remedy under this guarantee.
2. Limited Warranty
All DTF Forge branded equipment comes with a 6-Month Limited Warranty from the date of purchase on the motherboard only, as long as it is not touched by liquid/ink or shorted due to liquid/ink touching the printhead or ribbon cables.
This DTF Forge Limited Warranty does not apply to expendable or consumable parts, including but not limited to: Ink, toner cartridges, drum cartridges, print heads, capping stations, dampers, control boards, cables, waste bottles, or any component that touches ink, cleaning solutions, or any other liquid (except in cases where the product is DOA).
The warranty does not extend to any DTF Forge Hardware Product from which the serial number has been removed or that has been damaged or rendered defective as a result of accident, misuse, liquid spills, abuse, contamination, improper or inadequate maintenance or calibration, or other external causes.
Important Notice: Lack of use for more than a day or two can cause the ink to clog and lead to longer maintenance cycles, possible print defects, and the need to replace a consumable that is not covered under warranty.
3. Advice on DTF Printers
The secret to success is proper printer maintenance and adherence to instructions and procedures. You may need to climate control your print room environment, including temperature and humidity regulation. DTF inks and film require a good humidity environment – usually over 50% humidity is highly recommended to minimize the risk of ink clogs and film buckling.
These specialty printers must be maintained almost daily. Because DTF printers are ink based, they require continual use.
Golden Tip: It is recommended to never take or agree to customer orders until you have learned how to use the printer and have obtained consistent results. DTF Forge is not responsible for any damages incurred/lost revenue due to misuse.
4. Choice of Law and Venue
The laws of the State of New York shall apply to and have control of the interpretation and validity of this agreement. Any dispute over the terms of this agreement or arising out of this agreement shall be litigated in the Federal and State general courts in and for Suffolk County, New York.
5. Payment Methods
PayPal: We exclusively accept payments via PayPal. Customers can use their PayPal balance, or major credit cards (Visa, Mastercard, American Express, and Discover) linked to their PayPal accounts to securely complete their purchases.